Naked Panda Designs LLC takes great care and consideration in developing and manufacturing gear that you’ll love and we pride ourselves on excellent quality. We are truly doing our best to give you our best! We stand behind that by offering a ninety (90) day warranty, from time of purchase, against defects in materials and workmanship for Naked Panda Designs LLC items purchased via www.nakedpandadesigns.com and our select authorized Naked Panda Designs LLC retailers.
This warranty is non-transferrable and only applies to the original purchaser and is not valid for items that were giveaways, raffles, prizes, re-sold, given away, or in any other case where you are not the first and original owner. All refunds and exchanges are issued at the discretion of Naked Panda Designs LLC.
This warranty does NOT cover:
Products without original receipt, proof of purchase or registry log
Final sale or clearance sale items
Products purchased outside of the United States
Products that are not purchased through an authorized Naked Panda Designs LLC brick and mortar or online retailer
Damages caused by normal wear and tear (i.e., Velcro® wear, appearance of Wet Bag lining, stains, tears in material due to improper washing or use, child outgrowing product, etc.)
Defects resulting from repair or alteration of the product
Defects resulting from improper use, including any use or care not in accordance with the product instructions
Defects resulting from improper storage, such as outdoors, in damp environments, or molding
Scratches on hardware and buckles
Natural breakdown of materials
Products that are re-sold, given away, or in any other case where you are not the first and original owner
Limitation of Remedies: Your remedies under this limited warranty are limited to repair or replacement of the product or components of the product. In no event will Naked Panda Designs LLC or any of its retailers, dealers, distributors or resellers be liable for incidental, indirect or consequential damages relating to the product (including any repaired or replacement product or component) or its use. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation and exclusion may not apply to you. This limited warranty gives you specific legal rights, and you may have other rights which vary depending on the jurisdiction.
How To Get service Under this Limited Warranty: Contact customer service by email at email@example.com and include all of the following information:
1. Personal contact information including name, number, shipping address and email address
2. Comments/details on your product concern
3. Model name, model number and manufacture date found on the care tag of your Naked Panda Designs LLC product
4. Time that you have had the item
5. Attached image of defect (2MB limit)
6. Attached image or copy of receipt or registry log (2MB limit)
a. A cell phone picture of the physical receipt or a forward of the original online receipt will suffice
If All Requested Information is Received, Naked Panda Designs LLC Will: Email you instructions on how to return the product for inspection and determine if you are eligible for a product modification, repair, credit, refund, or replacement. The process should take less than 30 days.